Safety at Chopfast
We believe every customer, rider, and restaurant partner deserves a safe experience. Safety isn't a feature — it's the foundation of everything we do.
99.8%
Safe deliveries
100%
Riders ID-verified
24/7
Safety team coverage
<2 min
Emergency response time
Rider verification
Every rider on the Chopfast platform undergoes a rigorous onboarding process before their first delivery. This includes government-issued ID verification, a criminal background check, vehicle roadworthiness inspection, and a mandatory safety orientation session. Riders are continuously monitored using real-time GPS and a customer rating system that flags any anomalies.
- ✓Government ID and background check
- ✓Vehicle inspection and road safety assessment
- ✓Mandatory safety orientation training
- ✓Ongoing GPS monitoring and behavioural rating
Food safety standards
We take the quality and safety of every meal seriously. All restaurant partners must meet Chopfast's food safety certification requirements before going live on the platform. Our team conducts surprise audits and acts on every food quality complaint within 24 hours.
- ✓Restaurant hygiene certification required at onboarding
- ✓Tamper-evident packaging mandatory for all orders
- ✓Temperature-controlled delivery bags provided to riders
- ✓Complaint-driven audit system — issues resolved in 24 hours
Contactless delivery
Customers can opt for contactless delivery at any time — no interaction with the rider required. The rider places the order at the specified safe drop-off point and sends a photo confirmation. This option is always available regardless of the reason for the request.
- ✓Available on every order with a single toggle
- ✓Rider receives clear contactless instructions
- ✓Photo confirmation sent on drop-off
- ✓No reason required to activate contactless mode
Emergency support
Safety incidents can happen. We've built a rapid-response emergency support system available 24/7. Customers and riders can trigger an emergency alert directly from the app, which immediately notifies our safety team and — where necessary — local emergency services.
- ✓In-app emergency SOS button for customers and riders
- ✓24/7 safety response team across all cities
- ✓Partnership with local emergency services in all operating cities
- ✓Incident reporting and post-event welfare follow-up
Experienced a safety incident?
We take every safety report seriously. If you've experienced or witnessed a safety issue involving a Chopfast rider, restaurant, or platform interaction, please report it immediately.